FAQs—Click the Links Below to Get Answers to Frequently Asked Questions
If you can’t find the answers you need below, contact us directly using the above info.
Once I purchase, how can I track my package?
What are your hours of business?
How do I get on the Student Community site?
What comes with this course?
How can I contact the course author/instructor?
What are the shipping charges to Canada?
What are the non-Canada international shipping charges?
Do you ship to P.O. Boxes or Military APO/FPO addresses?
How long does it usually take for a package to arrive?
What is your policy for returns?
If I'm not satisfied, how do I return the course?
How long does it usually take to complete Learn & Master Piano?
How does the payment plan work?
Is it ok to copy the DVDs?
What is the appropriate age for starting this course?
If need be, how can I get replacement discs or books?
What should I do if I'm experiencing problems playing the discs on a PC?
Ordering from outside the US? Visit our international orders page for more information.