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FAQs—Click the Links Below to Get Answers to Frequently Asked Questions
If you can’t find the answers you need below, contact us directly using the above info.
Once I purchase, can I track my package?
What are your business hours?
How do I get on the Community site (Discussion Boards)?
What comes inside the course?
Am I able to contact the author/instructor?
What are the charges to ship into Canada?
What are the international shipping charges (other than to Canada)?
Will you ship to a P.O. Box or Military APO/FPO address?
How long does it usually take for a package to arrive?
What is your guarantee and return policy?
How do I return a product?
How long does it usually take to complete this course?
How does the payment plan work?
Can I copy the course's DVDs?
What are the appropriate ages to start this course?
How do I get replacement discs and books if I need them?
If I have problems playing the discs on a PC (a "regional encoding" error message, for instance), what do I do?
International Orders
Ordering from outside the US? Visit our international orders page for more information.
