FAQs—Click the Links Below to Get Answers to Frequently Asked Questions
Follow the links below find the answers you need. Feel free to contact us directly (email and phone above) if you can’t find the info you’re looking for.
Once I purchase, can I track my package?
What hours do you operate?
How can I find the Discussion Boards and Community site?
What all comes inside the course?
Can I contact the author/instructor?
How much are your shipping charges to Canada?
How much are your non-Canada international shipping charges?
Can I have my package shipped to a P.O. Box or Military APO/FPO address?
How long should it take for my package to arrive?
What are the terms of your guarantee and return policy?
How would I make a return if I'm unsatisfied?
What are your accepted methods of payment?
How long will it take to finish this course?
How does the payment plan work?
Can I copy these DVDs?
What is the best starting age for this course?
How do I get replacement discs and books?
If I'm experiencing problems playing the discs on a PC, what do I do?
Ordering from outside the US? Visit our international orders page for more information.