Frequently Asked Questions
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How can I track my package?
You should have received an email containing a tracking number within one business day of placing your order. If you did not receive one, you may contact Legacy Learning Systems' Customer Service at 615.515.3605 or email your question to service@legacylearningsystems.com.
What are your hours of operation?
Monday - Friday from 8:30am - 4:30pm CST; Closed on holidays
How do I get on the Student Support Forum?
Please visit: www.community.learnandmaster.com and register with a username and password. After you complete this process and we approve your profile (usually takes 1 business day), you will be able to access the online support and bonus materials. Please let us know if you experience any trouble with this.
How do I access the Resources Page/ obtain the bonus material?
Please visit www.learnandmaster.com/resources for the bonus materials.
What is the difference between the Standard vs. the Expanded Edition of the Learn & Master Guitar course?
The Expanded Edition which is only available here at LearnAndMaster.com contains an additional 10 DVDs that include additional songs, exercises, and workshops for each of the original 20 sessions that are contained in the original course. Steve Krenz goes into more detail on each session's material, offers additional tips and tricks, and adds plenty of personal encouragement. We've also included a "You're Ready To Move On When..." segment for each session so that you'll know when you have the skills you need to proceed to the next part of the course. If you have the Standard version, you can buy the upgrade here for only $59 (That's $30 off the retail MSRP, what you would pay in stores). It's worth it!
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What comes with each course?
Each course is made up of 3-5 CDs, a 100+ page workbook, 12-20 DVDs (the number of DVDs depends on the course), and access to the Members Only Web site that gives you support and encouragement while going through the course.
How can I contact an author/instructor?
Legacy Learning Systems does not release the personal information for any of our authors/instructors. You may contact our authors/instructors by sending a letter to them in care of us at:
Legacy Learning Systems
624 Grassmere Park Drive, Suite 16
Nashville, TN 37211
Attn: Author Mail
Or you can contact them through the appropriate Student Support Forum.
Can Gibson's Learn & Master Guitar be used for a left-handed person?
We'll let Steve Krenz, instructor for Gibson's Learn & Master Guitar answer this one:
I play guitar right handed so naturally I instruct right handed. I have taught many left hand players and the material is identical. The only difference is that the left handed player has to interpret the visual elements in reverse. This sounds a little more daunting than what it actually is. Left handed players quite naturally make the distinction and capture the material with the same speed and comprehension that the right hand players do.
Actually, when the material is presented on video, to a left handed player it will be an exact mirror image of what they will be playing. So, I have not found in my private teaching that left hand students have any problem applying the concepts to their playing any more than right hand students do.
Here's another thought. I have found in my personal private teaching that whether a player is left or right handed in their playing is not as cut and dried as "All left hand players play left handed". I have actually found in the course of teaching many left handed people guitar that usually just about half of left hand players actually prefer to play the guitar left handed.
As confusing as this would seem. It seems that it has something to do with how "left handed" each individual student seems to be - the level of their handedness dominance. On a beginner, I can usually tell within about two or three weeks how their motor skill development is doing.
I generally start every brand new, never touched a guitar before, beginner (right and left handed players) playing the guitar right handed. (I do this for a variety of reasons, the largest being that left handed resources for the guitar are so limited. Almost everything for guitar is geared to playing right handed). For this new left handed beginner, if after three weeks they are still having great difficulty in getting their fingers to find the correct string when fretting a note then I would usually switch them to playing the guitar left handed. I flip the guitar and restring it in reverse or we try to locate them a left-handed instrument. We then start back at the beginning and after about a week of re-acclimating themselves to the instrument it becomes very clear which way is going to be preferable for the student to play.
Whether a left handed player should actually play guitar left handed is an issue of motor skill dominance regarding their "handedness". Often this hand dominance is not clear in the first week or two, but by week three it becomes very clear which "hand" is more dominant for these fine motor skill tasks. I wish it were as easy as "If you're left hand, you play guitar left handed" but I have not found it to be that simple.
I am right handed yet, other than write and play guitar, I do most everything else left handed (eating, brushing teeth etc...)
Just some thoughts.
Thanks for letting me be a part of your learning process.
- Steve Krenz
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What are the shipping charges to Canada?
Shipping charges to Canada, like the U.S. and elsewhere vary by the course. For full Learn & Master courses they are $24.88 USD through UPS Ground. For other courses, they are as low as $19.50. A package usually takes about 5-7 Business Days to reach Canada because of customs. Orders with multiple products may be shipped USPS and take up to 2 weeks for delivery.
What are the shipping charges internationally?
International shipping charges are about $45 USD through USPS for full Learn & Master courses, lower for other courses. A package usually takes about 2 ½ weeks to reach you because of customs. Orders with multiple products may have higher costs.
Does Legacy Learning Systems ship to P.O. Boxes or Military APO/FPO addresses?
Yes, we are able to deliver to P.O. Boxes or Military APO/FPO addresses. Please select "3rd Class Mail" option when placing your order.
How long will it take for my package to arrive?
All orders ship the next business day after the order is placed (if all order information is correct). Orders are not processed or shipped on Saturday or Sunday.
Delivery times are as follows:
• US 3rd Class Mail takes 4-10 mailing days
• UPS Ground takes 2-5 business days
• Canada/International Mail takes 2-3 weeks
What is your return policy?
We have a 60-day return policy for a full refund of the purchase price. Courses must be in like-new condition with no markings or scratches.
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Can I place a mail order?
If you would prefer to place your order using our Mail Order Form, please fill out and submit our official form Legacy Learning Systems' Mail Order Form
How do I return?
Please mark the box for return and send back to our address below. Please include your Order ID and full name. If you cannot find your Order ID, please include the email address you used when ordering. We will process the refund upon receipt of the return.
Return Merchandise Authorization Form
How long does it usually take to complete a Legacy Learning Systems course?
Each course is broken up into several lessons. Each lesson is about 30-45 minutes long and (it takes about 2-21/2 weeks to go through each Guitar lesson, for example). A whole course can take about a year to complete. All of this depends on the individual learner and the amount of practice time that goes into the course.
How does the payment plan work?
The payment plan is divided into 3 or 4 payments depending on the program purchased. The first payment includes the shipping cost. Each additional payment will be automatically deducted from the credit card originally used every 30 days until complete. Each payment after the first one will have a $4 surcharge.
Can I copy the DVDs?
Unfortunately, you cannot copy the DVDs due to copyright infringement. If you would like additional copies of certain discs, please contact our Customer Service department at 615-515-3605.
What is the appropriate starting age for your course?
Depending on the student, of course, we typically recommend the starting age to be from about the ages of 10-13 (though the home-school program can be used with younger students-age 7-9-because of parental involvement). We'd recommend adult facilitation and interaction for any younger learners going through the course, just to help the student stay disciplined and committed to the lessons.
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How do I get replacement discs and books?
If you would like a disc replaced or an extra workbook, please contact our customer service department through e-mail (please be sure to include the item request in the subject line).
I'm experiencing problems playing the discs on a PC...I'm getting a "regional encoding" error message. What do I do?
Please follow the steps below to resolve the problem.
AC 3 Filter Steps
1. Go to http://www.free-codecs.com/download/AC3_Filter.htm in your Internet Explorer browser.
2. Click "Download AC3 Filter".
3. Click "Download [ AC3 Filter 1.11 final ]"
4. You will receive a prompt window asking if "you want to run or save this file?" Click on "Save", choose your desktop as the destination, and click "Save".
5. Once the file has finished, locate it on your desktop (the file name is "ac3filter_1_11") and double click on it.
6. You will receive a prompt window asking if "you want to run this software?" Click on "Run".
7. The next window will automatically pick the destination in which the filter should be saved to, proceed by clicking "Install".
8. Once the window says "Completed" at the top, click the "Close" button and your install is finished.
9. Insert your DVD and open Windows Media Player to view.
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I'm having trouble playing some of the sessions on my computer? What do I do?
It has been brought to our attention that small number of discs will not play on every pc. This problem is limited, and only occurs on three discs for the Gibson's Learn & Master Guitar Standard Edition. Of these three discs we have found that they will play in most computers, but not all. If you are experiencing this issue, please contact our customer service department for a replacement of these discs at absolutely no charge to you. We can be reached through email at: service@leglearn.com and by phone at 615-515-3605. If you do not hear back from us within one business day, please try again as we may not have received your message. Thank you!
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