Frequently Asked Questions
How can I track my package?
You should have received an email containing a tracking number within one business day of placing your order. If you did not receive one, you may contact Legacy Learning Systems' Customer Service at 615.515.3605 or email your question to service@legacylearningsystems.com.
What are your hours of operation?
Monday - Friday from 8:30am - 4:30pm CST; Closed on holidays
How do I get on the Members Web site?
Please visit: www.community.legacylearningsystems.com and register with a username and password. After you complete this process and we approve your profile (usually takes 1 business day), you will be able to access the online support and bonus materials. Please let us know if you experience any trouble with this.
How do I access the Resources Page/ obtain the bonus material?
Please visit www.learnandmaster.com/resources for the bonus materials.
What is the difference between the Original vs. the Expanded Edition of the Learn & Master Guitar course?
The Expanded Edition contains an additional 10 DVDs that include additional songs, exercises, and workshops for each of the original 20 sessions that are contained in the original course. Steve Krenz goes into more detail on each session's material, offers additional tips and tricks, and adds plenty of personal encouragement. We've also included a "You're Ready To Move On When..." segment for each session so that you'll know when you have the skills you need to proceed to the next part of the course.
What comes with each course?
Each course is made up of 3-5 CDs, a 100+ page workbook, 12-20 DVDs (the number of DVDs depends on the course), and access to the Members Only Web site that gives you support and encouragement while going through the course.
How can I contact an author/instructor?
Legacy Learning Systems does not release the personal information for any of our authors/instructors. You may contact our authors/instructors by sending a letter to them in care of us at:
Legacy Learning Systems
624 Grassmere Park Drive, Suite 16
Nashville, TN 37211
Attn: Author Mail
Or you can contact them through the appropriate Discussion Board.
Can your guitar course be used for a left-handed person?
Yes. There are a couple of things to consider. The first being that the course is taught from a right-handed instructor, Steve Krenz. Steve assures you that even though he teaches from this perspective, the transition to the left hand is simply an adjustment. You will learn to read the chords "backwards" from how they are presented. Once you learn how to do this, the transition becomes more like second nature. Steve also realizes that some left-handed students can sometimes make the switch over to playing with their right hand. He recommends first trying the right hand to see if that is a possibility, and if not, then to re-string your guitar for the left hand and begin making the reading transition. Believe it or not, watching the course in a mirror works if your guitar is strung left handed.
What are the shipping charges to Canada?
Shipping charges to Canada are $24.88 USD through UPS Ground. A package usually takes about 5-7 Business Days to reach Canada because of customs. Orders with multiple products may be shipped USPS and take up to 2 weeks for delivery.
What are the shipping charges internationally?
International shipping charges are around $45 USD through USPS. A package usually takes about 2 ½ weeks to reach you because of customs. Orders with multiple products may have higher costs.
Does Legacy Learning Systems ship to P.O. Boxes or Military APO/FPO addresses?
Yes, we are able to deliver to P.O. Boxes or Military APO/FPO addresses. Please select "3rd Class Mail" option when placing your order.
How long will it take for my package to arrive?
All orders ship the next business day after the order is placed (if all order information is correct). Orders are not processed or shipped on Saturday or Sunday.
Delivery times are as follows:
• US 3rd Class Mail takes 4-10 mailing days
• UPS Ground takes 2-5 business days
• Canada/International Mail takes 2-3 weeks
What is your return policy?
We have a 60-day return policy for a full refund of the purchase price. Courses must be in like-new condition with no markings or scratches.
How do I return?
Please mark the box for return and send back to our address below. Please include your Order ID and full name. If you cannot find your Order ID, please include the email address you used when ordering. We will process the refund upon receipt of the return.
Return Merchandise Authorization Form
Which methods of payment do you accept?
We accept Visa, MasterCard, Money Order or Personal Check. The money order/personal check needs to be in US Dollars only and made out to Legacy Learning Systems. Please remember to include the shipping cost in the total. Please call our Customer Service Department at 615.515.3605 to obtain your total before mailing a check or money order.
How long does it usually take to complete a Legacy Learning Systems course?
Each course is broken up into several lessons. Each lesson is about 30-45 minutes long and (it takes about 2-21/2 weeks to go through each Guitar lesson, for example). A whole course can take about a year to complete. All of this depends on the individual learner and the amount of practice time that goes into the course.
How does the payment plan work?
The payment plan is divided into 3 or 4 payments depending on the program purchased. The first payment includes the shipping cost. Each additional payment will be automatically deducted from the credit card originally used every 30 days until complete. Each payment after the first one will have a $4 surcharge.
Can I copy the DVDs?
Unfortunately, you cannot copy the DVDs due to copyright infringement. If you would like additional copies of certain discs, please contact our Customer Service department at 615-515-3605.
What is the appropriate starting age for your course?
Depending on the student, of course, we typically recommend the starting age to be from about the ages of 10-13 (though the home-school program can be used with younger students-age 7-9-because of parental involvement). We'd recommend adult facilitation and interaction for any younger learners going through the course, just to help the student stay disciplined and committed to the lessons.
Do you accept Pay Pal?
Unfortunately we do not accept Pay Pal at this time. We hope this will be an option in the near future. If you would like to purchase with a check or money order, we would be happy to accept those forms of payment as well. Call our Customer Service department at 615-515-3605 to find out the total with shipping costs before mailing a check.
What type of Guitar do you recommend?
Although the choice and style of the guitar is subject to the individual, Steve recommends the Fender Strat Pack as a good starting point. Steve highly recommends going to your local guitar store and finding something that feels comfortable in your hands and fits with your style of playing. Check out the Learn and Master Discussion Board for further information and recommendations.
How do I get replacement discs and books?
If you would like a disc replaced or an extra workbook, please contact our customer service department through e-mail (please be sure to include the item request in the subject line).
I'm experiencing problems playing the discs on a PC...I'm getting a "regional encoding" error message. What do I do?
Please follow the steps below to resolve the problem.
AC 3 Filter Steps
1. Go to http://www.free-codecs.com/download/AC3_Filter.htm in your Internet Explorer browser.
2. Click "Download AC3 Filter".
3. Click "Download [ AC3 Filter 1.11 final ]"
4. You will receive a prompt window asking if "you want to run or save this file?" Click on "Save", choose your desktop as the destination, and click "Save".
5. Once the file has finished, locate it on your desktop (the file name is "ac3filter_1_11") and double click on it.
6. You will receive a prompt window asking if "you want to run this software?" Click on "Run".
7. The next window will automatically pick the destination in which the filter should be saved to, proceed by clicking "Install".
8. Once the window says "Completed" at the top, click the "Close" button and your install is finished.
9. Insert your DVD and open Windows Media Player to view.